跳到主要内容 跳到页脚
 

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ETS Testing Programs & Products

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What test did you have questions about?

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ETS考试项目和产品金博188最新网站

你对什么考试有疑问?

GRE考生联系方式

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.
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和安妮塔聊天

从ETS聊天机器人Anita获取一些考生最常见的关于报名、成绩报告等问题的答案，可从屏幕右下角访问。

还需要帮助吗?

Before contacting us, have the following information (if applicable) ready:
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  • name 

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  • address

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  • date of birth

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  • test date 

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  • registration number or appointment number

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  • ETS ID number 

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  • telephone number

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Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test.

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联络我们前，请准备以下资料(如适用):

  • 的名字

  • 地址

  • 出生年月

  • 考试日期

  • 登记号码或预约号码

  • ETS身份证号码

  • 电话号码

注意: 为了避免延误，请确保任何书面通信中的信息与您在注册 GRE 考试时提供的信息完全匹配。

Disclosing Personal Test-taker Information

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ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.

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公开考生个人信息

根据隐私法的规定，ETS客服代表只能向考生提供个人信息。如果您不是考生，我们的代表只能为您提供一般信息，例如成绩报告的邮寄日期，一般问题的答案是或否，以及未支付余额的支付流程。

For general inquiries, including assistance with your ETS account, contact GRE Services:

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Hours:  Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
\r\nexcept for U.S. holidays
Email: Submit Questions and Comments to the GRE Program
Phone:      1-609-771-7670
Toll-free Phone:  1-866-473-4373
\r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax: 1-610-290-8975
Mail:      GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
Overnight Mail:GRE Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08618-1426 USA
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有关一般问题，包括ETS账户的帮助，请联系GRE服务:

小时: 周一至周五:上午8点至晚上7点45分美国东部时间
美国假期除外
电子邮件: 向GRE项目提交问题和评论
电话: 1-609-771-7670
免费电话: 1-866-473-4373
适用于美国、美属维尔京群岛、波多黎各和加拿大的考生
传真: 1-610-290-8975
邮件: GRE-ETS;邮政信箱6000;普林斯顿，新泽西州08541-6000美国
隔夜邮件: GRE分发与接收中心;菲利普斯大道225号;尤因，美国新泽西州08618-1426

For general inquiries in India, contact GRE Services:

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Hours:Monday–Friday: 9 a.m.–5 p.m. India Standard Time
\r\nexcept for local holidays
Email:GRESupport4India@ets.org
Phone:+91-1244517127
Toll-free Phone:

+000-800-100-4072

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for test takers in India

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关于印度的一般问题，请联系GRE服务中心:

小时: 周一至周五:上午9点至下午5点印度标准时间
本地假期除外
电子邮件: GRESupport4India@ets.org
电话: + 91 - 1244517127
免费电话:

+ 000-800-100-4072

在印度的考生

For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:

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Hours:Monday–Friday: 9 a.m.–5 p.m. Korea Standard Time
\r\nexcept for local holidays
Email:GRESupport4Korea@ets.org
Phone:1-443-455-5415
Toll-free phone:+00308131924
\r\nfor test takers in Korea
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有关一般问题或帮助您安排在韩国的考试时间，请联系GRE服务:

小时: 周一至周五:上午9点至下午5点韩国标准时间
本地假期除外
电子邮件: GRESupport4Korea@ets.org
电话: 1-443-455-5415
免费电话: + 00308131924
针对韩国考生

Contact GRE Services for help with:

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  • your ETS account, including password assistance
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  • rescheduling or canceling an at home testing appointment
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  • reporting issues with downloading the ETS Secure Test Browser
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  • reporting issues after at home testing
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Hours:Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
\r\nexcept for U.S. holidays
Email:Submit Questions and Comments to the GRE Program
Phone:1-609-771-7670
Toll-free Phone:1-866-473-4373
\r\n for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
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Contact ProctorU® for help with:
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  • reporting issues with the ProctorU secure monitoring system
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  • questions about the system requirements for taking the test at home
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  • resolving issues detected by the ProctorU Equipment Check
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Please have your name, test date and the email address used in your ETS account when contacting ProctorU.                     

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Hours:Support is available via live chat and phone 24/7.
Live Chat:A live chat option is available within your ProctorU account.
Email:support@proctoru.com
Phone:1-855-772-8678
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联系GRE考试服务寻求帮助:

  • 您的ETS帐户，包括密码协助
  • 重新安排或取消在家测试的预约
  • 报告下载ETS安全测试浏览器的问题
  • 在家测试后报告问题
小时: 周一至周五:上午8点至晚上7点45分美国东部时间
美国假期除外
电子邮件: 向GRE项目提交问题和评论
电话: 1-609-771-7670
免费电话: 1-866-473-4373
适用于美国、美属维尔京群岛、波多黎各和加拿大的考生

联系ProctorU®寻求帮助:

  • 报告ProctorU安全监控系统的问题
  • 关于在家考试的系统要求问题
  • 解决ProctorU设备检查发现的问题

请在联系ProctorU时留下您的姓名、考试日期和ETS账户上的电子邮件地址。

小时: 通过实时聊天和电话全天候提供支持。
在线聊天: 您的ProctorU帐户可以使用实时聊天选项。
电子邮件: support@proctoru.com
电话: 1-855-772-8678

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF)

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所有住宿申请都必须按照申请程序提交残疾或健康相关考生公告补充(PDF)

残疾或健康相关考生公告补充
For assistance with or questions about accommodation requests, contact ETS Disability Services:                         

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Hours:Monday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time
\r\nexcept for U.S. Holidays
Email:stassd@ets.org
Phone:1-609-771-7780
Toll-free phone:1-866-387-8602
\r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:1-609-771-7165, Attn: GRE–Mail Stop 05Q
Mail:ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA
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有关住宿要求的帮助或问题，请联系ETS残疾服务:

小时: 周一至周五:上午8点至下午5点美国东部时间
美国假期除外
电子邮件: stassd@ets.org
电话: 1-609-771-7780
免费电话: 1-866-387-8602
适用于美国、美属维尔京群岛、波多黎各和加拿大的考生
传真: 电话:1-609-771-7165，收件人:gri - mail Stop 05Q
邮件: ETS残疾人服务;邮箱6054;普林斯顿，美国新泽西州08541-6054

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  • United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: Register online through your ETS account. To register by phone, call Prometric® at 1-443-751-4820 or 1-800-GRE-CALL (1-800-473-2255), or contact a test center directly.
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  • Mainland China: To test at a test center, register online through your NEEA account. To test at home, register through your ETS account.
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  • Hong Kong, Taiwan and Korea: Register online through your ETS account
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  • In all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Registration Center (RRC) directly.
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    • 美国、美属萨摩亚、关岛、美属维尔京群岛、波多黎各和加拿大:通过你的ETS帐户．通过电话注册，请致电Prometric®在1-443-751-4820或1 - 800 - gre -电话(1-800-473-2255)，或联络测试中心直接。
    • Mainland China:要在考试中心考试，请通过您的网站在线注册教育部考试中心账户．如需在家考试，请通过您的ETS帐户．
    • 香港、台湾及韩国:通过你的ETS帐户
    • 在世界其他地区:通过你的ETS帐户或联系相应的国际机构区域登记中心(RRC)直接。

    Free and priced GRE test preparation materials are available online through your ETS account. You can also order paperback versions of the following by contacting GRE Services:

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    • The Official Guide to the GRE® General Test, Third Edition
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    • Official GRE® Verbal Reasoning Practice Questions Volume, Second Edition
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    • Official GRE® Quantitative Reasoning Practice Questions Volume One, Second Edition
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    Hours:Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
    \r\nexcept for U.S. holidays
    Phone:1-609-771-7243
    Toll-free Phone:1-800-537-3160
    \r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
    Mail:GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
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    免费和收费的GRE考试准备材料可通过您的网站在线获得ETS帐户．您也可以通过联系GRE服务部门订购以下平装本:

    • GRE考试官方指南®通用测试，第三版
    • 官方的GRE考试®口头推理练习问题卷，第二版
    • 官方的GRE考试®定量推理练习题卷一，第二版
    小时: 周一至周五:上午8点至晚上7点45分美国东部时间
    美国假期除外
    电话: 1-609-771-7243
    免费电话: 1-800-537-3160
    适用于美国、美属维尔京群岛、波多黎各和加拿大的考生
    邮件: GRE-ETS;邮政信箱6000;普林斯顿，新泽西州08541-6000美国

    If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

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    Email:GRETestQuestionInquiries@ets.org
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    State the following in your letter:

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    •    test center name and address
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    •    test date and name of the test
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    •    number and content of the question
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    •    section in which the question appeared (if it was in the General Test)
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    Allow 10 business days for a response.

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    如果你认为考题中有错误影响了你的回答，在你完成测试后立即告诉考试主管，并立即写信给:

    电子邮件: GRETestQuestionInquiries@ets.org

    请在信中说明以下事项:

    • 考试中心名称和地址
    • 测试日期和测试名称
    • 问题的数量和内容
    • 出现问题的部分(如果是在普通考试中)

    给你10个工作日的回复时间。

    If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:

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    • detailed description of the complaint
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    • test center name and address
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    • test date
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    Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.

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    Email:GRE-Info@ets.org
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    如果您对考试中心有投诉，请在考试日期7天内发送邮件给ETS，并提供以下信息:

    • 投诉的详细描述
    • 考试中心名称和地址
    • 考试日期

    留出2-3周的回复时间。如果您只向考试中心的工作人员投诉，则不会收到ETS的回复。

    电子邮件: GRE-Info@ets.org
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